Refund Policy
Last Updated: Feb 05, 2024
This Refund Policy outlines the terms under which Oraika offers refunds for its Software as a Service (SaaS) products.
Subscription Plans
- Monthly: Billed in advance on a recurring basis. No refunds for cancellations mid-month.
- Yearly: Pro-rata refunds are available upon cancellation, excluding the month of cancellation and payment gateway fees.
Free Trial
- We offer a 1-month free trial for all subscription plans.
- No payment information is required to start the trial.
- You will be automatically converted to a paid plan after the trial ends unless you cancel beforehand.
- If payment information is not provided before the trial period ends then service will be auto-cancelled.
Cancellation
- Renewals: All subscriptions automatically renew unless explicitly cancelled.
- You can cancel your subscription anytime by emailing [email protected]. Confirmation of cancellation will be sent via email.
- Cancellations take effect immediately, and you will not be charged again.
- Refunds as per subscription plans mentioned above.
Billing and Payments
- Initial Payment: A pro-rated amount is calculated at subscription start.
- Taxes and Duties: Customers are responsible for all applicable taxes, levies, or duties.
- Billing Cycle: Charges apply in advance, on a recurring monthly or yearly basis.
Terms and Conditions
- Scope: This policy applies to all Oraika SaaS services unless otherwise noted.
- Service Changes: Upgrades/downgrades are possible at any time. No refunds for downgrades.
- Fraud: Accounts involved in fraudulent activities will be suspended or terminated, with no refunds.
- Service Termination: Oraika reserves the right to refuse, modify, or terminate services at our discretion without notice. Refunds as per cancellation rules mentioned above.
- Policy Updates: Subject to change. Review regularly and watch for notices on significant updates. Significant changes will be notified via website notice or email.
Agreement to Policies
- By subscribing to our services, you agree to this refund policy and acknowledge that it is part of the terms of service.
For questions about this policy, please contact us at [email protected].